Thank you for using our Online Stores Management Portal. We are committed to providing exceptional service and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for the services offered through our platform. By using our portal, you agree to comply with this policy.

Service Description

Our Online Stores Management Portal enables users to manage their online stores, including inventory management, order processing, customer support, and more.

Refund Eligibility

We offer refunds in specific situations and subject to certain conditions. You may be eligible for a refund under the following circumstances:

a. Technical Issues: If you encounter technical difficulties or errors that prevent you from accessing or using the platform, and our support team is unable to resolve the issue within a reasonable time.

b. Service Outage: In the event of extended downtime or service interruptions that substantially impact your ability to use the platform, you may be eligible for a prorated refund.

c. Duplicate Charges: If you were mistakenly charged multiple times for the same service, we will refund the duplicate charge(s).

d. Unauthorized Charges: If there are unauthorized charges on your account, we will investigate the matter, and if proven unauthorized, we will issue a full refund.

Refund Request Procedure

To request a refund, you must follow these steps:

a. Contact our customer support team via email or hotline.

b. Provide detailed information about the issue, including your account details and the reason for the refund request.

c. Our support team will review your request and respond within three (3) business days with a decision.

Refund Decision

Our team will assess each refund request on a case-by-case basis. We reserve the right to approve or deny refund requests at our discretion.

Refund Processing

If your refund request is approved, we will initiate the refund within seven (7) business days. The refund will be issued using the original payment method used during the purchase.

Refund Amount

The refund amount, if approved, will be determined based on the nature of the issue and the unused portion of your subscription, if applicable.

Non-Refundable Items

The following items are non-refundable:

a. Services that have been used or accessed beyond the initial purchase.

b. Services rendered by third-party providers integrated with our platform.

c. Third-party fees or transaction costs incurred during your use of the platform.

Non-Refundable Items

The following items are non-refundable:

Modification of Services

We reserve the right to modify, suspend, or discontinue any part of our services with or without notice. In such cases, you may be eligible for a prorated refund for any unused portion of your subscription.

Contact Information

If you have any questions or concerns about this Refund Policy or wish to initiate a refund request, please contact our customer support team at support@ezbiz.lk.

Changes to the Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or applicable laws. The most current version of the policy will be posted on our website.

By using our Online Stores Management Portal, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.